Interacting with service industry folks—in restaurants, at retail stores, at airports, schools, or health care offices—can be daunting and exhausting for genderqueer folks like me. It is so, so common for me and the group of queer folks I’m with to be referred to as “ladies” (which tells you that I don’t spend a lot of time with genderqueer or cis or trans men, which is true actually, I’m very much in a dyke bubble), and I feel so deflated when that happens.
No, no. It’s not just ‘deflated,’ though yes that’s part of it. It’s also a very real microagression. It’s a very real way that the larger culture, made up of thousands of individuals, gender polices us into binary categories and reminds anybody outside of those categories that we are wrong, unseen, invisible, and unimportant.
This has happened to me for years. It’s kind of related to the thing that happens when genderqueer folks have to pee in public and get hassled in both the women’s or the men’s bathrooms (and there’s a variety of pieces of activism and public awareness happening around that one, too—see, for example, Ivan Coyote’s recent Tedx talk We all need a safe place to pee). But while I can actually hold out and only pee in certain (single-stall) bathrooms, and I can have some control over peeing in public, it’s much harder to just not go interact with any service people, so as to avoid this issue.
Look, I get it. Caring that I’m addressed as “miss” or “ma’am” or that friends and I are called “ladies” sometimes seems like a very small thing on a trans activism scale, especially when so many trans women were murdered in 2015. Sometimes I think this issue of language is a tiny, “politically correct” thing that I should just let go and stop caring so damn much.
And I’ve heard folks say, “Hey, I don’t care if they call me/us ‘ladies,’ because at least they’re being nice to us and not kicking us out of this restaurant.” Which also tells you that I have primarily been queer and genderqueer and visibly different in cities and liberal small towns not so much in places more dangerous to queers.
This issue of gendering groups as a microagression has a certain amount of privilege in it. Absolutely.
And, as someone who continues to move in liberal circles, in large urban areas, in trans- and queer-centered communities, this hurts my feelings. Frequently. Daily.
Gender Perception & Getting a Thicker Skin
Part of the answer, I think, is actually to get a ‘thicker skin’, and I think in general folks who are outside of the mainstream do need to develop a good, solid sense of self, bolstered by community and lovers and theory and random strangers on the internet, to just deal with the reality that not everybody gets us. And for genderqueer and gender non-conforming and masculine of center and feminine of center folks, and trans folks who aren’t exactly ‘passing’ to some cis standard, developing a thicker skin is important. I think we also just need to be very discerning about when we want to offer some education, or feedback, and when we want to just go about our lives. Sometimes it’s exhausting to try to change the world all the time, to come up against gender norms, to fight against the binary system. And sometimes I just need to buy some eggs and get off to my meeting, and who cares what that person sees me as or thinks of me or what words they use.
That’s kind of about “gender perception,” right—the idea that part of your gender identity is how you are perceived by others. (The Gender Book has a great page on gender perception, click on the image in the 4th row 1st column here.) Personally, I’ve struggled with this—not that there’s some way I want to be perceived and am not, but rather I’ve struggled with the idea that what other people think of you matter or should affect one’s sense of self at all. It’s taken me some time to see how important it is, and to go through some of my own identity developments where my identities are then somewhat invisible, and aren’t perceived by others, and to have that really piss me off, has helped me understand how valuable it is at times in people’s lives.
Sometimes, I think how others perceive me is very important. Especially if it’s someone I interact with all the time—my family, my friends, my close community; even someone who works somewhere that I regularly frequent. Those are all important, and I do tend to (eventually) say something about gender, or make a comment about my pronouns. But for the person who is checking me out at the grocery store, or the server at a restaurant I rarely (if ever) go to? Most of the time, I just don’t have the energy to have that conversation. I used to, I suppose, but after more than 15 years of this happening? I just don’t anymore.
Okay wait: a note on class
This kind of misgendering most often happens in the service industry, so I want to write something here about class. I hope we are being aware of the class implications of speaking up or attempting to shift the way a server or service provider is gendering you/us. As a working/artist class person my whole life, I am acutely aware of how we treat folks in the service industry, and I think it’s SO important to enter into conversations with service folks with respect. The amount of pejorative, condescending language and tones that are used with service folks is horrible. And there’s a lot of unexamined privilege in folks who have never really been in a service position, or who have been out of the service industry for a long time. They’re a person, you’re a person. So I just want to encourage us all to watch our conversations here, and to do some examining about what we think of the service industry, and to ask ourselves if that’s really true. (For example: That everyone who works there isn’t smart enough to get a job anywhere else, or must have failed at other jobs, or must not be very good at anything. Probably none of those are true, but they are common stereotypes about service folks.)
Also: as a genderqueer/GNC person, I know that I don’t always have the patience and clarity it takes to interact in moments of microagressions with lots of respect and precision. I just don’t—sometimes I snap and it comes out yucky. Which is another reason, I suppose, why I’ve kind of stopped speaking up in most of these moments of misgendering—because I don’t want to be rude to someone who is just doing their job.
But sometimes, I do want to say something. And I do love how there are some new options (I’ll get to that in a minute, I swear—down at the bottom of this post) for conversations and becoming more aware of gendered language.
Ultimately: I want to strive for respecting folks when I am consuming their services, and be aware of the class implications.
Oh hey, here’s another question: I assume servers at restaurants and cashiers at shops aren’t trained to say “ladies” and “guys,” right? I’ve never actually been a server (though I’ve been a cashier for many years), so I’m not totally clear. It’s so SO so prevalent in the restaurant worlds that sometimes I think it must be in the handbook! But maybe it’s just in the culture? Unspoken, uninforced, but somehow we all absorb it? I’m curious about that.
Download the Gender-Neural Language Sheet
So this is a new possible way to interact with this service/misgendered language issue: the Queer Resource Center in BC adapted a card into a “gender neutral language sheet”, and you can download them for free here.
Toni Latour released “Hello There” cards earlier in 2015, in collaboration with Jenny Lynn and James Alexander Kelly. She’s not the first person I’ve heard who had this idea—in fact, when I first saw the image, I thought, drat, I wasn’t fast enough. I’ve had this thought many times, and I even remember sketching up a draft of it in Oregon on a road trip with rife in 2013. But Toni Latour is the one who made them and printed them up.
And now, the BC Queer center adapted Latour’s “Hello There” cards to be more inclusive and less “ladies” specific. Latour’s cards read:
When greeting customers, instead of saying ladies, gentelmen, ma’am, sir, girls, guys, and the like, please consider using gender neutral language. Here are some options: “Good morning folks.” “Hi everyone.” “Can I get you all something?” “And for you?” “Thanks friends, have a wonderful night.” Why? Shifting to gender neutral language respects and acknowledges the gender identities of all people and removes assumption. Join the movement to be more mindful of language. And if you make a mistake and misgender someone, it’s okay, say sorry once and move on. Thank you for making an effort!
The revised cards from QBC read:
When greeting others, avoid ladies, gentlemen, ma’am, sir, girls, guys, etc. Consider using instead: “Thanks friends, have a great night.” “Good morning, folks!” “Hi, everyone!” “And for you?” “Can I get you all something?” Why? Shifting to gender-inclusive language respects and acknowledges the gender identities of all people and removes assumption. Be mindful of language.
A note about “guys.”
A lot of folks have said that they use “guys,” and that that is gender neutral. I just want to go on record and say that I disagree, actually, it is not. I do understand that in this culture, we very often hear groups of various gendered people referred to as “guys,” and that it’s presumed to include everyone in the group, not just the young-ish men. I do understand that it is intended to mean “everyone” or “people” or “hey you folks over there.” However, in the realities of language, it is not neutral: it is masculine.
That this society treats the masculine, the male, the man, as the default and indeed as the ‘neutral’ is precisely one of the most sexist issues at play here. When something as fundamental as our language says that men are the norm and the default, and women are the other and the strange, then it affects every other aspect of our culture, too. (There are many writings and resources on this concept out there, I’m sure … I remember studying it extensively in language & gender studies classes in college in 2002. I’m not sure where to point you for more on it, though. Anybody have a good resource to recommend?)
I can often default to calling everybody “guys,” especially when talking to masculine of center queers and genderqueer folks, but I try not to. It’s inaccurate, and frankly it perpetuates the notion that masculinity is the norm, and I don’t want to do that. But, I’m a total nerd about language and gender, so I know that not everybody wants to do that kind of work on how they see the world and interact with words. I’m hoping, though, since you are still reading, that you have that interest and intention.
On Standing Up for Someone Else
Funny enough, this whole thing just happened this weekend, when the server referred to our table—two butches and a femme—as “ladies,” and I had a similar conversation about what we can/should do about it. The femme who was there asked us what our reaction was to it, and if it felt appropriate for her to say something, which I really appreciated. Honestly, when I’ve been in mixed gender groups, often it’s the folks who do not identify as ‘ladies’ who speak up the least, and sometimes having someone else speak up on my behalf makes me feel even more tired and exhausted and segregated and spotlighted—which doesn’t feel good. I think it has in the past made me feel very taken care of, and protected, but these days, it makes me feel annoyed and too singled out to have someone say something on my behalf.
I mean, if you want to speak up about this because it bugs you, by all means please do so, and I got your back. But if you want to speak up because you think that I am insulted and deflated and am now reacting to a microagression and want/need/would appreciate someone else speaking up for me, please don’t.
So if you’re someone who wants to speak up on behalf of someone else, perhaps you could just check in with them and make sure that you are acting in their best interest, and not just projecting your discomfort onto them.
Is this conversation completely among trans/masculine people?
I’m glad that the edits between the first “Hello There” cards and the new Gender Neutral Language Sheet have moved from being less lady-centric, but it makes me wonder: How does this happen in the service industry for folks who are not masculine of center or trans masculine? I imagine similar things happen, getting addressed as “gentlemen” or “guys,” but maybe not? I’ll have to ask around and see what I can find about that.
Most of the dialogue that I’ve seen already around this is dominated by trans masculine folks, so I wonder how we can take up a little less space and ask more questions and talk about this in ways that are relevant to other folks. Or maybe it’s just a very trans masculine issue, and there’s nothing wrong with that really—it just could mean that the conversation is a bit different.
Regardless, I’m curious about why this is so centered on masculinity, and if that’s because of old fashioned sexism and overvaluing the masculine (which is my guess). Still gathering more data about this.
I’m also curious about server’s experiences of this, if you all have been corrected and what you’ve done about it, and where that form of address comes from.
This is not a conclusion
This is not the end of my thoughts about this, but it’s a start. I am curious to see these cards gaining in popularity and making the rounds, and glad to see a second version of them made. I definitely plan to carry some around with me.